FAQs

FAQs (Frequently Asked Questions)

Is it possible to configure an onboarding process to go through a series of automatic validations before being accepted or rejected?

Yes, it is possible to configure an onboarding process to go through a series of automatic validations before being accepted or rejected. The integrator should notify the platform's support team to configure process validations that best suit the customer's use case.

Can the system accept or reject an onboarding process automatically?

Yes, the system can accept or reject an onboarding process automatically based on the validation matrix set up for the customer.

Can the onboarding process be retried if it was rejected?

No, once an onboarding process has been rejected, it cannot be retried. The user will need to start a new onboarding process.

Can different steps of the onboarding process be retried if they fail validations?

Yes, if a step in the onboarding process fails validation, the user can retry the step if configured to do so. To enable this functionality, the integrator must contact the platform's support team.

Is the expiration time of an onboarding process configurable?

Yes, the expiration time of an onboarding process is configurable and can be set by the integrator based on their needs. The integrator should contact the platform's support team for this.

Can the steps of the onboarding process be configured?

Yes, the steps in the onboarding process are configurable and can be adapted to the client's needs. The integrator should contact the platform's support team. The system allows the configuration of the following steps:

• Identity document scanning
• Facial validation
• Video conference with an agent
• OTP code entry during the process